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  • Hello I am writing because I am livid with my experience on 8/10 shopping at Ulta, located in Downtown Summerlin in Las Vegas, Nevada. When I arrived yesterday afternoon at around 4:00 pm. I was taken back by the customer service and how the store General Manager Marney made me feel. Upon arrival I was immediately followed throughout the store by Marney. I was not asked if she could assist in any way. Her first words for me, was "Don't touch those makeup Brushes"! She commented how they are not meant to be taken out of the clear showcase glass. If I am going to purchase the item, I want to feel the texture, material, etc. I was not taking it out of the pre - packaged item that was for sale. I was holding and touching the sample. She followed me througout the store and made me feel like I was a thief. She judged me the minuted I walked in to the doors. I was followed throughout the entire time after she alerted the staff. I was so upset as I have NEVER been treated like this in my entire life. After I had made my purchase asked to speak with her and told her how she made me feel. She was very rude and told me "I follow people all day"! I can tell you not to touch those makeup brushes as they are samples not to be held. I was in complete dismay and utter disbelief! I have been a long time shopper with you. I will take my business else where and advise all of my professional colleagues and friends of my horrific experience.
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