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| - The was the worst experience I've ever had in a restaurant. First, my friend and I arrive at around 8:30 pm for the all you can eat taco's + sangria for two special. We wait 10 minutes without a host/hostess coming over to even say I will be with you shortly or something like that.
We finally just go to the bar and ask if we can seat ourselves on the terasse. They tell us the terasse is closed. We look again, and see that many of the people had literally just arrived at the terasse, with full pitchers of sangria. We are two people, we are not going to take more than 30-40 min tops. We finally just say ok ... thinking that its weird on a warm Saturday night at 8:30 pm that the terasse should randomly 'be closed'. They then proceed to tell us we need to wait 40 minutes for a table. When there's literally 3 tables on the terasse they could have seated us at. We again say ok, no problem, and we walk down the street and wait at starbucks.
We come back 30 mins later, and they seat us. However, two girls who had been on the terasse before we'd left were still there, so we point out to the server that they've inconvenienced us by making us wait 40 mins for no reason when we could have eaten and left by now. He doesn't care, just points in the direction of a table so we sit.
There was one menu at the table, no water, no silverware. We give our order right away to the waitress. The tacos were so bad. I mean literally they were microwaved ground beef on a warmed up tortilla. You could taste the cold parts of the meat in the middle of the taco. I was already so fed up with this experience that I didn't want to make a big deal about it, but honestly the taco meat was cold. We asked for more salsa (to block out the bland cold taco meat and the fact that there was not even sour cream or a little lettuce or tomato on the tacos). She tells us they have no more. No more taco sauce ? In a Mexican restaurant ? okay...
We'd finished the tacos, and typically a waitress would come ask if we wanted another round (they are all you can eat after all) or ask if we want water or something since there was none. Not this waitress. Instead, I tried to make eye contact with her or waive at her to show we needed something, to no avail. I finally got up and went over and asked her if we could please have more. Rude and inattentive.
I think the combination of the horrible service and horrible 'tacos' is enough to never come here again. Telling us to wait 40 minutes because the terasse was 'closed' then coming back to see that there were still people on it, they had not cleaned it up yet, etc..it just shows what horrible customer service they have. I mean just it doesn't meet even a basic minimal standard, they have no regard for customers. When we'd first arrived, there was a couple with a baby who were standing forever, despite that tables were open. They finally were seated once i'd approached the host to ask about sitting on the terasse. When we came back form the 40 min wait, the couple had already finished apparently and left the restaurant. The people that were on the terasse before the 40 min wait still were there, enjoying drinks and tacos. My point is that in that same time period that they had us waiting, we would have probably finished before the people on the terasse.
Stay clear of here. Taco bell would be a better option that this place tbh. Don Taco, Mais, Else's, etc are all much better options if you are in the mood for good Mexican food.
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