I sat in the parking lot and balled when I left. Shelley gave me nearly a pixie cut when I asked for long layers and the ability to put into a pony tail. There can't be one hair on my head that is more than 4 inches long. She also says unkind and gossipy things that give hairdressers a stereotypical image. The side picture is here on this review is an older one. I am to unhappy to change my photo to show a picture of what it looks like now.