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  • I come from this industry and have spent many years dealing with customers......The moment we walked in... We were disappointed. We went there with an understanding that there are NO reservations allowed (we called twenty min in advance ) as the wait time is already long upon arrival....apparently people that came twenty minutes after us called in fifteen minutes ahead to reserve a spot on the wait list ... And they were seated right away... They were a group of 4 and we were as well 4! Then we finally get seated after 40 minutes with five minutes left to order breakfast because they cut off the breakfast portion of the menu at 2pm sharp.... As seen below in the photos... Our water glass came with a chunk of white stuff on the glass rim... Our mint tea had a LIVE SNAIL on the mint... Luckily we saw it before drinking it... The second glass they brought us of mint tea was a clear glass full of dirt from the fresh mint ... We told them to take it back as we did not trust it any longer... The manager came his name is HEN ... Israeli man with glasses ... He was awkward and had barely any sympathy but agreed to take care of our bill as we had too many problems for our first time visit.. The food arrived... Over priced for what you get... Breakfast for two was basically an addition of $10 for 2 eggs and a mini yogurt... When I say mini I mean it was smaller than a toddlers tea party set. Very cheap portions ... Something I would have never expected. The bill came.... Nothing was taken care of as the manager had said. They forced free desserts on us at our table after we had already said we DO NOT want any sweets on the house (as if it would make up for everything else) ...we sent the bill back requested the manager to adjust as he said he would when finding snails and dirt in our tea ...twice . The manager had ended up discounting two meals by 20% and also he never even showed up to the table to apologize or even ask how our experience was... I would NEVER go back to this place if someone paid me. Super disappointed .... We even left there still hungry. Over priced- and the food portions were offending. The manager does not belong in that position...
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