I ordered a handgun online and mistakenly had the order arranged for pick up at the De Forest location. Anyways, this location is a good 2 hours away from where I was at. Considering it was a hand gun by the time I drove for the background check paperwork and then make it back to pick the gun up I was looking at a good 8-10 hours worth of travel time.
A shot in the dark I called to see if they could ship it to Kenosha and save me the hassle. Corporate couldn't help so they said cal the location and speak with a Manager.
I called and spoke with Brian, I believe, in Firearms. Explained my situation and without even another question he told the gun would be on the way to Kenosha the next day. Couldn't believe it. No hassle, no BS. I was really impressed and super grateful. Plus can't beat the fact I got a Kimber Custom II on sale for $700.
Really was a great experience.