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  • RUDE! I have waited a year to write this review, hoping that maybe I would cool off from my experience... My fiance and I went in to pick out our wedding cake, we KNEW that 3 weeks before the wedding was short notice...but we planned our wedding in 8 weeks total. When we arrived the lady had us wait for about 15 min...there was not one single person in the bakery... She asked me when the wedding was and I told her the date, she laughed in my face then said, "who told you to come here???" (very rude) I told her that our venue uses them... she went into the back...took another 20 min to bring out cake samples (we made the appt a week in advance, I expect you to be ready and prepared when we arrive. period) we tried the cakes, after about (literally) 3 minutes she said, "what is your decision?" -excuse me. I JUST tried the first flavor...this is our wedding cake...can we have some time to try all of the flavors? I said, "we aren't sure yet" She RUDELY said, "well I will just wait here, it isn't like I have anything else to do today.." ACTUALLY you don't. this is your job. suck it up or quit. we picked a flavor and then she had us wait AGAIN for her to get the color swatch. We picked the swatch, then I asked her how much it would cost to place gum paste flowers on the cake, she then AGAIN laughed at me and said, "well that is going to cost you a lot extra" -obviously...... then proceeded with, "and well we don't have time for that because those take 4 weeks to set before they are hard, so we can't do it all....." LOL for your information, I grew up in family owned bakeries...4 weeks in what world? My husband at that point almost walked out she kept telling us how late we were, how we couldn't upgrade our cake at all so we had to decide on a simple one or not get one. the day of the wedding, the cake was dry...and our guests complained. I am so disappointing in their service and quality.
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