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| - I've been coming to the Q since I was 5 years old. I practiced gymnastics in the gym behind the Q and went there after practice for dinner with my dad for years. It was convenient, delicious, and the bartenders all knew us by name and always had my dads drink ready. I decided to revisit last night, I am now 22 so I wanted to have my first ever, dirty Shirley. I was looking forward to sharing my history with our waitress. We arrived and took a seat in a booth. Our waitress approached the table and asked us what we wanted to drink. We wanted beer so she asked us for our IDs, and my dad told her he didn't have his on him. She snapped back and said well there's no way I'm serving you without an ID, when he was clearly the oldest one at the table. FYI, anyone that looks under 30 is who you're lawfully supposed to card. If you're going to deny service to someone that is clearly over 30 your tip is going to be crap. Strike one lady. Our food didn't take long but both the fried fish and fries were almost cold and hard as if they had been sitting out. Definitely not fresh out of the fryer. My number one pet peeve is hot food coming out cold. Especially fish!!!! We asked for hot fries because ours were stone cold and then she charged me for the extra basket!!! You don't charge people extra because your food when out cold !!! What kind of customer service is that??? Strike 2 lady!! My boyfriend asked for water and she brought him a Dr. Pepper, so of course he drank it, God forbid we ask for anything else. She notices during our visit his drink is empty, and asks him to refill it, so he kindly said well I asked for water and you brought me this... She blamed it on the table next to her and laughed at herself as if she was trying to redeem herself. Strike 3!! The only reason I'm giving 2 stars is because I know I could have a better experience with a different waitress. It was all her fault my experience sucked. I'll make sure to stay clear of her when I go there. I've never met a server so bitter and rude before. Good attitude, attentiveness, and care get you great tips in the service industry. I would know because I am a server now !!! This chick was not happy getting $2 on a $60 tab. I didn't have to heart to completely stiff her but I hope she thinks twice and tries a little harder to please her guests. Maybe her tips will improve!
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