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  • After making 6 calls, leaving 4 messages to local auto glass shops, I had only spoken to one actual human being, quoting a fair price, but unable to schedule for 4 days. Businesses just aren't run well anymore. Frustrated, I gave up for a moment, and ran some errands. Then I got a call from Crystal, opening with an apology for not answering my first call. She quoted me a better price, then said exactly what I wanted to hear "how about 1pm, today". Perfect. I was so happy with the impression I got in just a short phone conversation, I called back and added a second repair that I initially was going to do myself. She greeted me at the door, spoke to me like an old friend, not a customer, and offered a ride to get some food. You can't teach real service like that. The work was done right, the pricing was fair, she even gave me a extra part "at cost" that was unexpected, even though I was the one who had neglected to consider needing it. If you are reading this, you are weighing your options.... STOP. This is your option!!!
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