I couldn't be happier with my experience at the NTB on W. Arrowood. I shopped around for a quote for 4 new tires, but Manager Keith Bing was the only person at all of the businesses I visited (local and national) to give me clear information as well as copies of detailed quotes on good-better-best options. Dropping my car off today went smoothly, and Manager Randy Samples called to follow up with me while they were working on the car to note that my brakes pads were getting worn, and went the extra step to call a Kia dealer in advance to be sure the NTB price would meet or beat it, saving me the trouble. He even showed me in person where the wear was starting, which made it much easier for me to take seriously, rather than just a sales pitch for another service. From start to finish, my experience was top notch, and I know my first choice for my upcoming brake replacement. Thank you!