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  • All I ordered was a small coffee. The service person rang me up for a small soda. Then he proceeded to give me an empty drink cup (which I thought was a coffee cup). Then I had to ask for cream and sugar. I went to the drink station expecting to find the coffee and there was none. Then I realized that I had a soda cup. I went back to the counter and asked for my coffee. He looked at me and took my drink cup and finally poured my coffee in a coffee cup--no apology and he had a smirk on his face. I looked at my receipt and realized he charged me for a small soda. When I brought it to his attention he said "oh it's the same price anyway." I left and went to the drink station to get a coffee stirrer. There were none. Went back to to counter and had to ask for a stirrer. Again no apology. All the while the manager was at the counter in plain view and hearing range. But she said nothing.
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