I've always thought of Chick-Fila to have good customer service. However, no matter what you will always find a BAD STORE. The Chick Fila at the ARBORETUM LOCATION has horrible management which they make mistake with your order and don't even have enough courtesy to fix it. This is one location that's so busy they really don't care if a person comes back because they have so much business, anyway. It's shame that you speak to the general manager and she wouldn't resolve the issue. I contacted the CORPORATE OFFICE and still didn't hear anything back. I guess I will have to speak to the OWNER about getting a replacement sandwich to the combo they messed up. I ordered a combo they made a mistake and gave me the wrong sandwich. I was on break I did not have time to go back that day. Therefore I addressed it the next day they refused to fix it. I was willing to pay for the fries and drink all I wanted is them to replace the sandwich they messed up. Bad customer service they just do not care at this location. I've never had such a bad experience at any other location beside this one. I notice good reviews makes me wonder if they singled me out & refused to help me? I have an issue with this because now I'm starting to realize everyone else is taken care at this location and not me. I have a problem with this its not about the food. I don't have to eat here, haven't been back since. It's about the principle there is no way you make mistake as a company and refuse to fix it. Looking at these other reviews it appears I've been singled out and will be reporting this incident.