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| - I used to love it here. I loved everything about The Clarendon......I didn't even mind the indifferent hipster waitstaff much. However, after 2 very disappointing dining experiences, it will no longer be my go to place for cocktails and food. On my 1st visit, my companion and I ordered some carne asada tacos. It was late in the evening and the tacos seemed like they were made with all the little overcooked chewy bits of meat left on the grill after a long night....boo! The 2nd bad experience was lunch on a Sunday. We sat at the bar as the restaurant was busy. There were 3 gentlemen behind the bar prepping for the day. It was after noon on a weekend and they were just starting to prep the bar for the day? There were plenty of people needing service and these bartenders were far more interested in their set ups than servicing the customers. I actually heard one of the bartenders tell a customer that he had to finish making a batch of Sangria before he helped him because he would lose count on how much of what to put in the batch if interrupted! Really? Mr. Bethel, it is clear you don't value good customer service for your place of business. If you did, every other Yelp review for the last 3 yrs wouldn't mention it. You would remedy this problem if it was important to you. Apparently, you consider it a part of your establishment's charm.....I assure you it's not charming.....
After waiting with my companion for a long time, and being told that The Pico Rico burger was absolutely yummy, I ordered that medium rare. My companion ordered chorizo and eggs with eggs over easy. Her eggs came scrambled and my burger came well done. A well done burger is a deal breaker for me...especially when it costs $12! I did not have time to wait for them to fire another one for me even though they offered a couple of times. I took 3 bites of this burger and besides being woefully overdone, it appeared to lack basic seasoning like salt. How can a burger covered in chiles be bland? I don't know but this burger managed to taste like nothing.....$12 of nothing. The bill came and as I was paying it, the bartender came with another tab and told me he forgot to charge me for my cocktail. I was surprised that the burger was still on my bill and asked the bartender, "well, maybe we can not charge me for the $8 drink since my burger was so unsatisfactory?" He just turned his back and ignored my question.....boo.
I have spent thousands of $$ at this hotel. Even had my high school reunion here. However, this year's girl's weekend staycation which has been at The Clarendon every year will be at The Palomar downtown this year.......Get your house in order, please Clarendon!
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