Worst customer service. After receiving my shipment I will never purchase from here again. I ordered $1,300 worth of purchases on Friday. I was number 3 for delivery of which arrived at around 9:20pm and did not leave until 10:40pm without completing my bunk beds of which I stressed i needed before my girls got home from camp on Saturday. The bunk beds were defective (screws kept striping) and they were unable to put together. They left the item disassembled then leaving me to call the store in the morning to figure out what to do. I called at 10:30am to set up a new delivery, I was told I was be called within 2 hours to ensure I had a earlier deliver than Friday but that never happened. I called to see what happened and where we were at on the delivery status and was told that I was 6th on delivery. I asked to speak to the manager and he was unwilling to speak to me but told his rep how to handle this situation. He 'advised' her on what to say. I'm 35 wks pregnant, I honestly do not need this stress and to have such crappy service has not been helpful for me having to be back and forth on the phone and even going into the store. This is why I paid the delivery fee to avoid this stress and make things a bit more easier. In the end it's been a nightmare. It's is 9:22pm and finally have the truck coming to deliver my bunk bed while my girls are still up waiting for them to complete this so they can go to bed.
No one was willing to help. All I got was, Gosh I'm so sorry this happened. There is nothing I can do. I will not ever refer this place to anyone I know BECAUSE of the terrible customer service.