I've been here a few times and my review reflects all of the visits, but will focus on my most recent visit.
We were not welcomed when we walked in. I've made eye contact with at least two employees by the kitchen but no one made the attempt to sit us or even say hello to us while we were just standing around the entrance waiting to be seated until at least a minute later.
However, when we were seated and ready to order, the older lady was very kind in taking our orders.
The food came out pretty timely and reasonably delicious for the price that they offer.
I will continue to use this place when I crave Thai food. I just hope that their customer service gets better.