My boyfriend and I ended up here on a last minute whim on Valentine's Day. Last minute because the restaurant that we had reservations for failed miserably, and after waiting over an hour for our food to arrive and receiving terrible service, we decided to just walk out and leave. This is something I rarely agree to do.
After about 10 minutes of waiting in the crowded entrance of Kiku, we were seated by Johnny the supervisor. I usually don't go out of my way to recognize servers, but Johnny was simply amazing - funny, efficient and professional. He treated us like VIP guests every time he came by even while trying to juggle a million other things. When I advised him of my gluten sensitivity and asked him for spicy mayo since I can't have soy sauce, he told me something I've never heard at an AYCE: we have gluten free soy sauce.
Within minutes of submitting our orders in the iPad ordering system, food was making its way to our table. Nothing was missed, everything was surprisingly tasty and fresh despite it being an AYCE. After a disappointing and discouraging would-be dinner experience at a $54-a-steak restaurant, we were more than impressed at the level of service and efficiency that Kiku delivered.
This dinner experience made our night and we will be back. Thank you Johnny!