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  • I will say this: the coffee is good. I enjoy the lavender in the lavender-vanilla latte, as it is a nice change from your typical latte flavors you may see at Starbucks. The atmosphere seems very cozy! It is quite busy in there and that is usually a good sign. This place has one huge downfall that I simply cannot ignore. I walked in this morning around 11:30 and was greeted with an extremely sour face by a girl in plaid. I asked her for a lavender-vanilla latte and to have it be made sweeter than the store would usually make it, as last time I got the latte it was disappointingly flavorless. My friend loves this place so she told me to give it another try. So I did. And when she replied, she gave me this extremely condescending expression and said with extreme snark, "Well the lavender is supposed to compliment the espresso". I told her I understood that, but I preferred my lattes a bit sweeter. Not sweet sweet, but just right. She just snarled and looked over at her friend and smirked a little bit, like she thought it was funny or something. I was honestly embarrassed. I don't care how pretentious your are about your coffee and how you think it should be made. People come back because they like the coffee AND they feel warmly welcomed back, time and time again. I am a server here in Pittsburgh. I UNDERSTAND what it means to give good service, whether it is 5 minute contact or a sit down restaurant. It is rare that I feel so offended, but I just couldn't let this one go. This girl and her coworker were both blatantly rude and offensive, and I will not be returning to this coffee shop. The owner needs to hire some people who are actually happy to be at their job and do not scoff at their customers' coffee choices. Coffee Tree across the street has comparable coffee and the baristas are much much friendlier. Don't waste your time on people who are not happy to give you the best experience possible. By the way, the latte IS much better with a tad bit more syrup. Take note.
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