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  • 12.24.13. From the reviews that show up in the side bar while I'm writing this, I guess our experience was not too far off the mark. At first, it looked like things were going to go smoothly without a hitch. As a frequent customer and booking ahead of time, we were able to go directly to the garage to pick-up a car. When we approached the attendant window in the garage area, there was surprisingly no line. They directed us to stand to the left of the little booth; we just had one other customer in front of us. We stood there for a few minutes and the line at the booth grew significantly...but now they were directing people to the right of the booth...and they were being helped first! Finally, one of the car people came to our line (after helping a handful of people from the other line). Thankfully, this employee had noticed that we had been waiting patiently, when we had all the right to complain, and apologized repeatedly. If anything, he was probably the best part of the experience because he seemed sincere and gave us no attitude. He even offered to upgrade our car choice. Bottom line though, bad service and they should hire more people to man this area. This trip was during Thanksgiving time so they should have planned for the influx of customers/travelers. Yelp 365 Challenge: #357/365
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