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  • Dear Cox, I am reaching out via, email, FB, Twitter, Yelp, and on any other platform I can think of because we have had issues with our WiFi for over a month now. After having THREE techs come to the house, each tell us something different, and still not fixing anything we are beyond frustrated. This does not include the 5 phone calls we've made that were all a complete waste of time (hours) because again, everyone told us something different and none of it has worked. Additionally, we've swapped out our router AND someone convinced us to upgrade our plan. Which, as you can guess, DIDN'T WORK! I have to do a lot of work from home on my computer and phone and have gone over my data at the end of my last cycle and am already over this month and it's only (5 days in) because the Wifi consistently goes out! I would have tried to be more cognizant of my use at home BUT your people keep assuring us that it has "been fixed" when clearly no one knows what the F they are talking about. Amongst the MANY BS things we were told on the phone, these were two of my favorites: "Open your web browser... go to Google and type in, 'Popcorn.' Did anything come up? yeah? sounds like it's working..." "You know what would help? Have you considered adding a landline in your home?" Seriously? "Reset your router..." yeah, no shit. We've done that 400 times! After articulating time and again the the issue was inconsistency and slow download, we're made to feel each time as if it's something we're doing. Stop making your customers feel stupid. We've run tests over and over and we're only getting 1/4 of the download speed that your rep convinced us to "upgrade" to. It's 2016! All I want in life is the damn wifi we're paying for and for it to work decently. You're training and service are deplorable and this is my last and desperate attempt to fix this. Please fix this before all my hair falls out. Hating hard, Je
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