I used Sun King exclusively for a couple years and considered myself a loyal customer. Then I dropped off a bag that included a brand new designer zip up sweater that I loved. What was returned to me was a very old, cheap sweater several sizes larger than me with buttons. I brought the sweater back when I discovered it and was told that they had made no mistake, that was the sweater I had dropped off. It most certainly was not! They intimated that I was trying to put one over on them. I am a high earning successful professional and their response was a little shocking. I never went back.