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  • The Culver's chain as a whole is a great fast food company. However this particular franchise is sub-par compared to other locations. Unfortunately this one is closest to my house, so if I have an occasional hankering for frozen custard this is the most convenient. It is nice to have a not-so-great Culver's close by though since it keeps me from going there too often. What's wrong with this place? Mostly the service...the incompetent service. Every time I go there they mess up my order. Let's see, there's the time I waited 15 minutes for a cup of coffee in the drive through, there's the time I ordered a chicken sandwich at the drive through and brought home a bacon cheese burger, there's the time I ordered a cookie dough caramel concrete mixer and I had to tell them how to make it, there's the time I ordered a small lemon ice and they over charged me and it took 3 people to figure out what the correct price was, there's the time I had a coupon and they didn't know how to apply the discount. With all orders there are always a long wait, even if I am the only person in line and it's for a simple quick order. When it comes to making corrections the people working there are not friendly. Cross Plains is "famous for friendliness," but you'd never know it eating there. If you find yourself on highway 14 and need to get "Culverized," I suggest waiting till you get to Middleton or Spring Green and go to one of those Culver's.
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