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  • Aaah. Too bad there is no option to give zero stars otherwise I would. I can't comment on their workmanship since my interaction with them never got that far. I called them on a Thursday evening after contacting our home warranty company after our air conditioning went out. Of course it was a hot June day of over 107 and we were having a slumber party for my eight-year-old daughter. When I call them to request and inquire as to whether they could have somebody out that evening or the morning of the "receptionist "literally laughed at me. She indicated they could have somebody out Friday (The next day)- between 1-4. So we move my wife and all of the kids to a local resort for an overnight. The next day 1-4 comes and goes without any contact or phone call. When I call at 4 o'clock to check in and see when they will be coming the same "receptionist" indicates that they have two other jobs before me and that they don't seem to have me on the schedule. She asks if I spoke with her because she couldn't find anything or any paperwork. I indicated that I spoke to her the previous evening when she promised they could get me in sometime between one and four. (She has a three pack a day for 30 years raspy smoker's voice that is hard to forget.) then she asks when I am available to schedule a repair- on MONDAY!! After I explained that I have small children and an elderly mother in law she apologized and suggested I just call my home warranty back and find another provider. Of course all of this after they wasted a day of me and my families life and in 85° house waiting for them! What do you need a good HVAC you often need it in an emergency (just like a good doctor, lawyer, mechanic, etc.) DO NOT DEPEND ON THIS COMPANY- it is very obvious they do not know how to run a business- which is a shame because it could have the worlds best HVAC Tech but their crappy service and lack of professionalism will never let it be known and so I have to assume their expertise is just as bunk as their service and professionalism.
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