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| - I called ahead of time to book an appointment for my daughter with "the owner or manager" of the salon."My husband and I own car dealerships in Wexford and I know it is best to deal with the owner or manager.I also had some bad experiences in the past with my acrylic nails.And with the prices of this salon along with a 30% tip I felt I could get in with one of the two or three owners/managers.So they booked her appointment with Kent.(one of the owners.)We both fell in love with the salon,the decor,the service,his tools,his amazing technique.He filled,filed and shaped her nails to look very thin,feminine and very natural.(Yet functional.) So,he was closing up the salon end we asked him to book us another appointment in three weeks.We wanted to schedule one of their more expensive pedicures and exactly what she had done that night.
So,three weeks finally came.And I called the salon to tell them I was on my way from Cranberry Twp,in rush hour traffic.And they said,"sorry,you do not have an appointment with Kent."But you do have an appointment with a different nail technicians."So I kindly asked to speak to Kent.And I said,"Kent you wrote our appointment in your appointment book.And you were the only person in the building"And he insisted we did not have an appointment with him.And that his assistant messed up and forgot to put our appointment in the book with Kent.(which was a complete lie because he was the only one closing up the salon that night.) And he said he could not take us right now because he was doing somebody else and was booked until close.So,I said what time could we come in then? And he said tomorrow at the same time.And I said my daughter and I just got ready,planned on coming in for a fill she has a nail in need of repair and delux pedicure,and drove 40minutes through rush hour traffic to get to your salon.So I explained to him that he was going to lose our business if he did not put us in tonight.And he said then come in right now and rudely hung up on me.if I had know the next course of events I wouldn't have ever stepped foot back in that salon that day.I have never been so disrespected in my entire life.
When we arrived he was staring out the front window and I waved at him.(no response)
He separated my daughter and I the entire time.He did not allow me to sit with her or next to her not even once.So my daughter had to sit through two and a half hours of awkward silence from Kent.And him and his co-workers rudely were speaking Vietnamese.And she got rude inappropriate stares from all of his employees that made her feel incredibly uncomfortable.And teenagers are uncomfortable enough with themselves.Let alone paying $100.00 to feel that way for two and a half hous.Not only that he intentionally did not do her nails awesome like he did the first time.He did not spend as much time on them as he did the first time.Her thumbs are not pained on the top edges.Plus her pedicure did even not last three hours.Her big toe chipped a lot only three hours after we left from doing nothing.Our bill was $70.00 and I gave him a $30.00 tip.
We have never been this disrespected like this in our entire life.
I have since cancelled our next appointment.We will NEVER return to his salon.And will NEVER recommend this salon to any of our family,friends,colleagues,or customers.
I guess he was judging a book by it's cover because we like to dress comfortably in work out clothing.That is the only reason I can think of why he treated us dramatically different three weeks apart.
And the quality of his workmanship was totally different three weeks apart.
We are just floored by this experience.This was my very first time writing a review on an business.I wouldn't have normally done this.But this experience stuck with me.And I could not get it out of my mind.
Hopefully my experience can spare some of you a lot of time and money
Best of luck to all of you out there.And I hope you all have better experiences than mine.Because nobody deserves to be treated like this.
Kent is still sticking to his story that his assistant did not book the appointment correctly.
I don't know if it's a cultural thing.But this salon needs to learn "the customer is always right."
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