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  • We went to this Thrifty Car Rental because our normal Enterprise Car Rental place was out of cars and this was we thought convienient, boy were we wrong. First of all it's almost impossible to find this location, no one in the entire Eaton's Center seemed to know where it was and the location itself couldn't tell us how to get there, then when we made a comment the staff cracked a joke instead of apologizing. When we got the car we were quoted a price of approx $120, but the attendant said that for only $10 more we could get an upgrade, the only issue was it ended up being $30/day which wasn't stated so when we got the bill we shot up to over $200, now trying to resolve the issue with Thrifty but they are being unresponsive. I would highly recommend you NEVER use this location.
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