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  • Arrived on July 1st, so expected it to be busy, which it was. Location is very central to restaurants and old town Montreal. Rooms are decent, more spacious than most hotels in the area. The biggest issue would be the poor service. My husband and I had booked 2 rooms for ourselves and our children, but for some reason they were not close to each other. When I went to the reception area to ask about adjoining rooms, I waited 25 minutes while 2 employees looked over their computer. My query was less than a minute to answer (which was basically, is the adjoining room available?) yet I wasted almost half an hour waiting to even ask the question. Excellent Service is not a priority at this hotel. Even mediocre service is not attainable. I would definitely advise to look elsewhere in Montreal if you need high quality service along with your room.
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