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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-11-13 00:00:00 (xsd:dateTime)
itemReviewed	Five Star Garage Doors
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	American Home Shield our Home Warranty contracted with Five Star to repair our garage door spring. Upon calling us to make the initial appointment Five Star stated that our policy did not cover the garage door spring, although we have no way of knowing or confirming this. They told us they could still come out and fix it and it would be $150 total and they would cancel the $75 service call though American Home Shield. We agreed and they came out a few days later. The technician ended up calling the day of and asking to come a few hours early so I changed my plans and obliged. He arrived even earlier than requested so he was in my drive before I got home. As I walked up to the door to lead him inside and show the garage he asked, "Did your husband talk with you about the price?" I found it an odd way to start a conversation referencing my husband instead of just asking if I was aware of the costs. I said indeed he did it's $150 total right? The technician then said that no there was a $60 Five Star service fee on top of that. I was clear that this was not discussed with us and the total price was quoted as $150. I made it clear that we weren't okay with the sudden hidden charge and asked for the technician to call back and speak with whomever we had originally spoken with. He said it was him although the voice did not sound at all the same. He stood there then asked if we were going forward with it without additional comments or acknowledgements that maybe we had indeed been given a different quote. When I asked how this sudden $60 fee was saving us any money, which had been the exact line the person giving us the original quote used, he stated that the home warranty service fee was $75 so they were saving us $15. We felt quite duped and were getting a very unprofessional feeling. If they were willing to change the price and not offer even a basic common courtesy that we had been told otherwise then we wondered how good the actual fix would be and if they would stand behind their work. When the original $150 quote was given we checked local prices and that was the exact amount being quoted elsewhere and those places confirmed no hidden fees or service charges. I stated that we did not want to move forward with the work. The technician became upset, angry., and unprofessional. He then said, "well you'll owe $75 still and your home warranty will bill you." I told him that wasn't what we were told on the phone as we were told the service call had been canceled. This seemed like petty retribution. I stated that I wasn't okay with being billed for a cancelled service call and the only reason work wasn't being done was because they changed the quote upon arrival. I had a neighbor at the house who witnessed the entire conversation and she agreed it seemed very strange and unprofessional.The tech then left our property having never touched the garage door but only after placing a bill for $75 in our mailbox and then sitting in the driveway for 15 minutes. We had the garage door fixed that day from a local company for $150 no hidden fees. The same evening our phone rang and it was Five Star Garage Door. There was a female receptionist on the line and she asked if we wanted to schedule an appointment to repair the door. She then stated it was covered by our AHS warranty plan and would be $75 total. At this point we paid the $150 to another company to repair our door after they told us it wasn't covered. Not only are we out that whole $150 but now I have a bill from my Home Warranty for $75 service fee for this ridiculous incident. Beware: Shady practices, changing prices, poor communication, and unprofessional responses.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Miranda

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