I would give them zero stars if that was an option. First, my daughters picture didn't end up in the yearbook for her senior year. I paid for the sitting fee and picked out the senior portrait that we liked the most. NOTHING. Second, when I went back to order these overpriced portraits eight months later, they've been deleted out of the system. I wanted to buy a copy for a keepsake, but they said anybody that graduated in 2016, those pictures will be deleted already. I ordered a photo of one of my students that graduated in 2012 for a grandparent, approximately 8 months ago - no issues. But my daughter that graduated in 2016 has no photos in the system because they've been deleted? Never had this problem when it was still Bernhard & Williams. These are people's memories and to DELETE them with no regard to others??? BS!! No notices or options to purchase prior to deleting. Disappointment is an under statement! Heart broken!