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  • So needless to say Native New Yorker is definitely not the place that it used to be! In years past it was easily a better go to than many competitors but these days it's a mess! I can't speak to the quality of all food but the wings which they are known for (or at least used to be) are terrible now! I have given this particular location countless tries to see if they can get it together but I'm constantly let down. Most recently I ordered 48 wings on a weekday, midday mind you and went to pick them up. There was hardly any people in the place yet I was waiting for a waitress at the front for over 5mins then I walked around to the bar for assistance and they said they would get it boxed up and ready. So I wait another 10mins for them to bring them out and finally she brings them and I head home. I get home and what do you know the wings are soggy and very under sauced!!! I'm like really?!?!? I normally would just deal with it but I've had enough of this under performance from this establishment. So I call to see about bringing them back and getting a refund and I'm put on hold for the manager who then picks up and then hangs up. So I call right back and the manager answers the phone with no greeting other than hello....I'm like is this native New Yorker and she rudely says "yes what can I do for you" so I explain what's going on and she just says "come down and we will get it figured out". I get down there and as the manager she doesn't even have the decency to come up front and handle the situation she has the waitress running back and forth relaying messages. Being in customer service and being a manager myself I was completely thrown off by her utter disregard for making the situation right. I'm completely done with this place I will give my business to much more deserving companies!
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