I worked with Kristin to find the perfect pair of tennis shoes. I liked the length of the sidewalk that you get to test shoes and employees watch you walk to see how shoes fit - a definite bonus over competitors (where you only walk a few paces in the store). The right size wasn't available, but ordering was an easy process. We ordered two sizes to make sure the right shoe was there when I returned a few days later. Couldn't be happier with my experience!