If it was a year ago i would give them 5. Now the service speed deteriorated with new staff. I could probably come in come out in 15 mins and get my honey lemon green tea a few months ago. But its almost 30 mins for a tea and it's not that busy. Where is the "express." I understand if mine comes with a meal but it doesn't so theres no excuse for the speed. I cam here since opening and I know if its taking a while.