I have never personally been in the hotel, but my friend is going to stay there in several days. As my friend is an international traveler, he has many questions regarding to luggage and packages to the hotel. Therefore I called the hotel several times on behalf of him, and each time Tony at the front desk answered all our questions nicely with patience and kind attitude. With such a good service, I believe the stay in this hotel will be just a perfect experience as your problem (if any) will just be solved in time, simply and quickly, by the hotel.