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  • This experience was probably the worse one by far. I call to place my order. I speak to Jaliviah who no only ask me to repeat my number three times. Doesn't remember my order the first time I give it to her or even the fact that I asked for it to be delivered. So after having to repeat myself at least 5 times to her I'm annoyed. At the end of talking in slow motion for her. I ask her to repeat my order to which she messes up . We hang up and I call back just to verify she got it right, and hopefully talk to someone a bit more competent. Afer that annoying holding recording. Someone picks up and doesn't say a word, they hang up. I call back ( The photo below) and Guess who answers? Jaliviah. I ask to speak to the manager and she places me on hold again. After waiting on hold for 15 min. I decided to just drive down there. After waiting to be acknowledge after 5min. I finally ask for the manager Eric. He doesn't bother to come speak to me. Another young lady does, she ask if anyone's helped me and I explain I'm waiting for the manager. She takes ownership of the situation and ask what's wrong. I tell her at this point I just want my money back...All the while. My on hold phone call is RINGING. I'm in the store and I'm on HOLD and it's RINGING and no one even looks towards the phone. The manager never comes to speak to me. No one ever picks up the phone. Below is how long I was on hold before just saying for get it. You don't mess with peoples food, time and money. They clearly have a lack of customer service. I'm surprised they are still running.
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