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  • Beware! I want to be able to say positive things about this gym, the things it stands for aligned with my needs and I never had any issues working out there. However now I have to issue a very serious warning to anyone considering signing up here because this is now a company that is trying to rip me and my partner off. Several months ago when I moved in with my partner I transferred my account's banking from being connected to a roommate's bank account (this was done for convenience at the time) to my partner's instead. Many months pass without incident, payments are made by him and we attend the gym normally. One day I get a text message notification about owed payment, but I assume this has to do with us taking a day or two to get money for bills deposited so I pay no mind. Within a month when we deposit money in the account, planet fitness takes $400 out of his account with no notice or legitimate warning because of some invisible fees that they claim exist from before I transferred to his account that bounced back and forth and accrued a bunch of asinine extra fees. This is a bill greater than the entirety of our membership there, their reasoning makes no sense because we were still paying normally and we transferred this account via their staff in person, and the only bad excuse for notification they provided us was a lukewarm text message that wasn't even to the person whose bank account was associated with the membership. So the only thug I can conclude is they neglected this on purpose to abuse their contract and attempt to rip us off. As a gym they may be passable for some... But after my experience I say be extremely wary of this location. We are still battling this now with no sympathy from a very corporate greed mentality on both the franchise and higher up people we've contacted. This is a contract I fear for anyone signing on too!
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