I have been taking my dog to St Clair Veterinary for 1 year now and haven't had an issue until today. I just called to cancel an appointment I made this morning, and the woman who handled my call was rude and inconsiderate. Not only did she hang up on me, but she ignored my request for proof of vaccination, and when I asked to cancel my appointment she neither confirmed she had done so, nor did she ask why. I have had amazing customer service any other time I have called or visited, but this crossed the line. Whoever is answering the phones right now needs to be reprimanded.