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  • This is sad that I have to write this knowing that I used to order cakes from Leopold's bakery (previous name). I ordered a cake for my son a month before his party and sent emails and even talked to one of the bakers for the cake specifications. Five days before the party, they contacted me to tell me that they made some scheduling error. After making arrangements so that I can still pick it up on the same day I scheduled it for, I was disappointed to see that the cake was not designed based on what I have ordered. I requested the pool party themed- cake to have fondant figures (a little boy and a beach boy), a 3D paper banner showing the Happy Birthday, and the beach/pool party themed edible wafers to be placed "around" the cake (not on top of it)...ALL OF WHICH WERE NOT PRESENT BUT PAID FOR. The cake doesn't look like the picture I showed them for. It was supposed to be the highlight of the birthday table, instead, I was embarrassed to show it to everybody. I had to run to Party City to get a candle that says Happy Birthday so that the cake will not look generic and blah! I must admit, the cake tastes good BUT it was very poorly presented. When I contacted the bakery to vent out my concerns and request a partial refund, they said they can ONLY offer a store credit. REALLY? Do you think I would buy another product from their bakery and stuff myself with desserts so as to get my credit back? I was very patient exchanging emails and phone conversations with them for almost a week without any resolution. WHY IS IT SO EASY FOR THEM TO ASK FOR PAYMENT AND SO DIFFICULT FOR THEM TO REFUND IN CASH FOR SOMETHING THAT WAS NOT DELIVERED ACCORDINGLY? I DON'T NEED A STORE CREDIT. I WANT MY MONEY BACK!!! I paid for things that were not on the cake, it's plain and simple. Also, the owner Pam had the audacity to send text messages to me instead of giving me a phone call. Oh and by the way, I called her phone (she obviously didn't pick up), I left a voice message and never got a call back...instead another text message. How unprofessional is that? And she quotes on her text, "We truly believe in customer service and our product..." Seriously? Never again will I be ordering another cake from this bakery. Watch out, they post great looking cakes on their facebook page...don't get your hopes high!
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