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  • went to Kinjo for dinner tonight with my family. Ordered the crunchy roll and may others. The crunchy roll arrived with a black hair sticking out of the end of the roll. We told the server who took the roll away and delivered another a little while later. Total bill for four was over $100. I asked Luke our server (who was very nice) if it is Kinjo's practice to not say anything or do anything about the hair on our food. He said they prepare a new roll and that is it. He apologized for the hair. It was in no way his issue. I watched the server that took our roll back approach another staff manager, assuming a manager. No manager ever came to our table to apologize or offer to comp the roll with the hair in it. I blame the management for this. The server was great and the management needs to own this and speak to us and make it right. Don't expect anything from the management here....I don't believe they care in any way....just keep pushing the people through and grab your money.
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