Lady who answers the phone is incredibly rude and not helpful. We started our business with them November and they supposedly placed an order for the part we needed (without ever coming and diagnosing the problem) tech finally came out January 4, 2018 was there for 3 minuets when he said that the part they ordered was the incorrect part. He then said they would order the correct part and come back. Said it should take 3-7 business days. It is now January 16, 2018 and still no call so I called them and they stated they did not get approval from warranty company to proceed. Had I never called them I would still be waiting for them to come back and repair my washer. She then told me to call the warranty company. Had they been out to diagnose the problem the first time I wouldn't be going on 3 months without a washer. Horrible company and horrible customer service.