Not a bad place if you like 5:11 511 or 5:11 lol they definitely have a decent selection of commonly needed items and offer knowledgeable service on the carried product but because it is a corporate store and corporately trained . what is lacking is the customer service and attention to detail that you get from a mom and pop shop so if you like all the flash look coolness....go here.. to me the service is better at other supply houses that also offer you other brands of non clothing items so it can be a one stop shop with complete service for all your needs instead of running all over town 4 common items that you need . it appears that they are trying to open all their own stores to pigeonhole out the little Guy from carrying their product. it comes across as pure greed!! To be honest the last two pair of shoes / duty boots I purchased fell apart extremely quickly if the quality of the product keeps going down and they seem to just want more money ....proper seems to be making a better product these days , and that might be the route we will have to go .this does tend to cater more to the civilian market who like to look operatorish . lol they did not even have patches that were not made by 5:11 it is the equivalent of going to a 511 Walmart I hope they care enough to take note