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  • I don't even know where to start. I would give zero stars if that was an option. I went to this store to get a quote and what I was told was extremely reasonable so I quickly signed up. My first bill was high as to be expected and the my second bill was almost just as high. My third bill was $120.00 more than I was told I would be paying for service. I went into the store to try to figure out what was going on and Dean Newhouse, the assistant manager was extremely disrespectful to us right from the first word he said. He was 100% available, not busy at all but he made us wait for someone else for 15 minutes to help us. Once we told the Rep what was going on she had to bring Dean back over and again I have never dealt with someone with worse customer service in my life. He was making it so clear that he had way better things to be doing than helping us and never one time did acknowledge that they did anything wrong. He was convincing us to go to another carrier and making sarcastic remarks about how what were dealing with is our fault and not his. They LIED to us to get us to sign a contract and once we did overcharged us drastically and refuse to do anything to remedy this. We spent hours in the store trying to get back pay on what we were over charged and also spend hours upon hours on hold with customer service just to be hung up on. I cancelled my contract with them and am trying to sell my iPhone to pay if off and they wont let me make my final payment on my account because I cancelled. I now have to wait until i get my final bill to pay off my phone so I can sell it. They have been thee absolute worst. I did not have service in my apartment less than two miles from the store and i had to walk all the way to the middle of a park in my complex to be able to MAYBE make a call. They tried telling me to use my wifi calling to make calls but I should not have to pay $240.00 for two phones, another $100.00 for wifi and have to rely on my wifi to make a call. That is ridiculous. It is extremely expensive for the crap service and horrible customer service. It is exhausting having to deal with a company that does not care in the slightest. We spoke to over a total of 20 representatives with the company and not a single one of them was decent. I pay less now for Verizon unlimited everything than I paid for AT&T and I can actually make calls and use my phone. I would never ever recommend AT&T to anyone ever!!!!
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