I've used this clinic twice. The first time was a Sunday night when my cat hadn't had a bowel movement in a week and was becoming lethargic. We brought her in and the experience was just OK. The vet wanted to keep her overnight to give her fluids and ran a panel of tests that our regular vet could do for $40 but they charged $180. After a night of getting fluids and having some tests done we had to pay over $700. Fine, we love our cat and thankfully were in a position to pay for it. Unfortunately, it seemed like nothing was enough for this vet (a woman in her 50's or 60's with short to medium length brown hair). We should keep her there longer, we should do x-rays, more tests, etc. Now, my cat was 18 at the time and not in the mood for this so we took her home and our normal vet was able to continue treatment.
The second time was when we ultimately had to put our cat down. She was stumbling, unable to stand and meowing loudly. We called as we were leaving the house so they were ready for us when we got there. They said she had thrown a clot to her brain and presumably another to her lungs. We saw a different vet than the time before (this was a man who looked VERY young, like I suspect he still gets ID'd for alcohol) and he was excellent. He cut his exam short when he realized our cat was distressed and was very honest about the options and letting us know that in reality she would never make a full recovery. He talked us through the process of putting her to sleep and then left us alone to say our good-byes. They had given her a mild sedative and had put her in a cat bed and wrapped her in a blanket, so she was comfortable. The euthanasia was fairly quick and the vet and staff were all incredibly sympathetic. They even made us a memorial paw print and wrapped up her remains for us. I won't say it wasn't a rough night but they made it the best possible experience it could have been.
If it hadn't been for the first vet, this would have been five stars.