| rev:text
| - 24 hour.fitness crossed my account information with another member. Intern, suspended my account because the other member cancelled their membership. I first noticed they had not taken out my dues from my bank account. I brought this to their attention immediately, they verified my credit card on file and said everything is fine. I noticed again they had not taken out my dues, and brought it to their attention once again. They verified my credit card and told me everything was good to go. After being stopped at the front counter check-in and embarrassingly told my account is suspended due to non-payment Kama I called their corporate office. Once again they laid blame on me , and said my account had been suspended due to non-payment. I have been a member since 2008 and have had the same credit card on file for many of those years. This is the first time that I've ever had a problem and it was due to their mistake. Remember, they crossed account information with another member. Which resulted in a non-payment for my membership because they were trying to take my monthly dues out of another member's bank account. In two days world you would think banking information credit card information and personal information would a huge concern and a organization is largest 24 Hour Fitness would take every security measure possible to ensure something like this would never happen?? I was told by the people at the front desk, that they would have the general manager Mitch, call me as soon as he got in at 10 a.m. . At 11:30 I finally wound up calling the gym myself because I had not heard from anyone. I was informed that Mitch was not there yet... And ask to speak to another manager. I spoke to another person by the name of Thomas. Thomas was very rude and short with me on the telephone. As I try to explain the whole story to him he kept interrupting me with, "uh huh" "ya I know" I finally had to ask him if he understood what I was telling him about the mistreatment and embarrassment that was caused at the front counter and how it was clearly their mistake entirely. He acted very unconcerned, and as if I were wasting his time and interrupting his day. I finally had to steer the conversation to an end because I felt myself quickly becoming more upset. His last statement to me was, " ya I know you feel like we don't care about you, I apologize about that, I'll have Mitch call you". Here it is the following day and still no phone call. For a gym that has constant broken equipment, and that equipment stays broken for weeks on end before it's fixed or replaced period for a gym that is a lot healthier then most of their gyms. And is usually in a disorderly mess as far as equipment and weights out of place all over the gym, missing weights and equipment, I have to question now why would anybody pay monthly dues to a place that really does not care about their members, and doesn't give their members what they're paying for, and only to be treated like you were a piece of trash.?
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