I found Dave online and described my need to him. He verbally gave me an estimate although the information I provided was weak. When I took the chair there, he was concerned that he may not be able to stabilize one of the dowels cause it was pretty badly snapped. Dave repaired it perfectly, charged me what he quoted, and did it within three weeks, exactly what he projected. I was extremely happy with the work and enjoyed meeting Dave--an interesting and talented man.