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| - Oh Pretty Nails...This is a long review, but I have to do it. I waited a couple of weeks to write this review to be able to best express my experience. My experience was, to be frank, horrible. The only good things were that I was able to call and same day book an appointment, and that the polish color was pretty. From there it all goes downhill. My coworker recommended that I ask for specifically either of 2 nail technicians (one of whom is also the owner), which I went ahead and did, and was told that I would guaranteed have either one of those two when I arrived. I think you can see where this is going. When I arrived, I was hit by the overpowering fumes from acrylics and other chemicals in the place; it is not well ventilated at all. The next thing that happened was that I was told by the owner that even though both ladies were available, I was going to have my nails done by Hannah. Ok, well, I'll go with the flow.
When I sat down, Hannah took a look at the shellac that was on my nails and took out a dremel tool. The dremel had the dust from previous nail polish removals still all over it-red, purple, etc. It was not sitting in a cleaning solution or disinfected at all-it was hanging from a hook on her station with the dirty dremel attachment. I let it go because I know it's common to lightly dremel the top coat of the shellac to help it soak off, so it's not like it would be touching my natural fingernail anyways...I looked up at the TV to watch the news while Hannah did this...But when I looked down, Hannah had dremeled the entirety of the shellac off my nails down to my natural nail; which she then proceeded to dremel more than necessary (I've had shellac done for years and am very aware and accustomed to the process).
We then moved on to choosing a color, and I went with getting a nail powder dip instead of shellac. The first couple powders I picked from their sample nails were apparently empty, so they brought over a brand new one that I really liked. We started soaking my now bare natural nails in straight acetone to remove anything that was left from the shellac. Hannah then took the dremel out AGAIN for a fast swipe. When it came time to shape my nails and trim, I was told that they do not do anything with cuticles, which surprised me seeing as it was a manicure. Whatever, I can take care of them at home. She then gripped my fingers tightly and instead of using nail clippers, VERY aggressively used a nail file (again with dried old nail polish dust on it) to take down my nails and shape them. Actual chunks of the sides of my nails began flying about onto her uncovered workstation (which she just brushed onto the floor). My fingertips were actually sore when I went home later, and I had a couple small cuts on the sides of my fingertips that lightly bled.
When I was having the nail powder dip applied, Hannah used her own visibly-stained-by-something thumbnail to jab and push into the sides of my fingertips where the nail meets the skin. At this point, I did not even know what to say, and was afraid that if I left before the service was done, I wouldn't be able to find anywhere to even finish the process or take off what was in the process of being applied. My fingertips were again sore from this, which I think she knew because she started asking 'Does this hurt? Does this hurt?' as she did it over and over again. I told her it was uncomfortable, but she continued to do it.
After all was said and done, I was told that the owner would seal my nails, and Hannah just walked off. No hand massage, no lotion, not even a hot towel. Nothing but sore fingers, some cuts, and dried out skin from the acetone. I don't expect extremely high end services from a small shop like this, but even just the basics were lacking. When it was time to pay, I was told it was $40, and I left a tip out of politeness. When I told my coworker what happened, she was surprised and had no idea how unsanitary they were. She was also surprised that I paid $40 for the service itself. I asked her how much she paid and she said 'not $40, I pay less for the same thing!'
As an FYI to anyone who thinks that I am exaggerating my horror of some of the conditions-I have graduated from an esthetics and cosmetology school, and my father used to work for federal OSHA and has informed me in the past as to what is 'kosher' and what is not with nail salons. I am fully aware of what I'm talking about and what I saw. Dirty, non-disinfected tools, unsanitary work areas, unsanitary work practices, poor ventilation leading to high chemical density (my husband and I actually left with headaches), I did not see them disinfect the footbaths between pedicures...I cannot recommend people away from this place strongly enough!
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