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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-10-05 00:00:00 (xsd:dateTime)
itemReviewed	Arizona Flooring Direct
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	Terrible terrible company to work with! I was actually referred this company from someone who worked with them so I took a chance. If you ever want to be more frustrated with a company then this is the one. I had a terrible experience with getting my floors done with them. Michelle is a great sales person but after she sells you what you want don't expect much after that. I was never told that they subcontracted out and I even asked when deciding to go with their company if they had their own guys working for them and they were obviously dishonest. The subcontractor they hired, Manny, did not make me aware of the extent of what my concrete was like prior to laying the tile. I get a text Thursday morning saying he did this amount of work grinding the concrete and used this amount of red guard to seal it and I needed to write him a check for $515 dollars. Prior to him doing this I discussed with him via telephone I need pictures or I can come by to see what work needs to be done so I have an expectation of what needs to be done. I contacted Michelle about the situation and she texts me: "Manny is for tax purposes a subcontractor but he works exclusively for us. That is why we let you pay them directly for any of this unforeseen floor preparation we do not make any money on this. Did he show you the cracks in the floor and explain what he is going to do? It happens occasionally and if I do not address these cracks your floor is going to fail. I promise you that he is not taking advantage of this situation. He does not want to lose his job over such a small amount. If you would like I will be happy to contact Scotty the owner and he will come out there to explain everything and also take a look at it." I didn't hear one thing of course and he did the work then laid the tile over it. I was so angry about how Michelle belittled the amount of $515. It may not seem like a lot to her but that's a lot to me! I spoke to the owner about my concern about it and how this angered me. Scott proceeds to say that he went by my house and saw what was done and believes it was correct. We compromised on the price and I thought it would be end of my troubles. Of course not.. I checked on the work the next evening and saw that he changed the look of one of transition/deco tile in a doorway compared to three other doorways. I didn't understand why he would do this and not inform me so I called him. We discussed it and I said I would like to see my options before you decide to grout this down because it didn't make sense that one doorway looked different from the other three in the same hallway. He says to me he will show up the next morning between 6:30-7 and if I can come by we can discuss it more. At 6:40 I get a text from him saying he will be later in the morning and will let me know when he is heading over. Around 11, I am getting peeved waiting so I call him..no answer. At 11:30 I show up to my house and see the floor is grouted down including the doorway we discussed. On top of that he did such a bad job that there were so many hi-low spots and sharp corners that you could instantly feel when walking across. I marked every bad spot with blue tape that my floors looked it had blue polka dots everywhere. I called him and called him while I was there, I even called Michelle, and no one ever returned my call Sunday or Monday, and I didn't hear from Manny until Tuesday around 10:30am. I was unable to answer him or talk to anyone due to a medical treatment and had to have my mom help set things straight while I was in a clinic getting treatment. The frustration of having to hear from my mom while being elsewhere was stressful enough. Needless to say Manny was no longer involved with my floors after getting the general manager and many others involved. I had to get my floors redone in many places by another guy named Junior they brought to finish the job. He was better to work with but I still had to point out some things I was unhappy with. I had to push back deliveries with two company's for another two weeks and delay another floor company from refinishing the other tile I had in my house for another week and a half. My time and money are precious to me and this company didn't understand that at all. I have never been more stressed out over what should've been a smoother process. I don't think I need to say it but I DO NOT RECOMMEND working with this company. Save yourself the hassle and money.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Laura

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