Went in during a weekend day afternoon. The guys were very knowledgable & took my phone in right away after my initial call. They told me a time to come in & within an hour my phone was fixed! That part I liked the best!! They have a leather sofa & magazines if u want to wait. They had a steady stream of customers as well which made me more confidant to bring my phone there. 30 day guarentee on parts. Mine was the screen(of course)..so far so good. Hopefully I wont need to return;p