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  • Good location, poor service. The front desk personnel don't understand how to treat guests. At check in we had to endure a creepy story about a past guest who used to fill a tub with jelly for some twisted reason. They then stiffed us on our free drinks for booking w our Marriot Rewards account. The hotel common areas are nice but the rooms need a serious upgrade. The hotel is really showing its age. Had an issue with overnight flooding in the bathroom during my stay. Obviously a huge inconvenience as we couldn't use the bathroom during the morning hours until the problem was remedied. When we spoke w the front desk afterwards they didn't seem to care. They assumed that since the problem was fixed we should be happy. We weren't. The weirdest part was an uncomfortable silence the desk clerk had after explaining that we should've just called for maintenance earlier. (Because there's nothing better than having people working in your room in the middle of the night) No effort was made to either take responsibility for their old fixtures, plumbing issues, or to make their guests feel better about a bad experience. Having formerly been employed at a hotel I would've handled things much better. There are other hotels nearby that I'll stay at next time. You can do better.
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