The one star is for cleanliness and efficiency (which may not be all that good actually, read on..). It was my first time here today. I had a wax done and was fully prepared for the pain (can't be avoided). The biggest issue I had was the beginning and end of the process. Without getting into details, the girl made me bleed in the beginning because she wasn't careful (re: efficiency). In the end, I noticed the job was NOT thoroughly done. At all. The girl claims this was intentional to avoid irritating my skin. I get that, except I've never had that issue anywhere else. Other places I've gone to would do "fine cleaning" by using tweezers. Not the case here. It's a shame because the location is convenient for me, but I will NOT be back.