I'm currently on crutches and landed in CLT at 9:30pm, in need of a cart to take me from gate C11 or 13 (cant remember) to gate B10. I have exactly 1 hour between flights. I'm told that my cart is on the way, and 20 minutes later I decide I cant wait anymore and end up having to walk on crutches for what seems like at least half a mile. No less than 4 carts passed right by me without asking if I needed help.
Absolutely HORRIBLE customer service. Unfortunately, Charlotte is my home and I have to deal with the lackadasical nature of CLT's employees on a weekly basis.
I've always known it was bad, particularly the gate agents, but being injured and in need of assistance has really hammerred home the point.
If you don't live here, do whatever you can to avoid this airport.