I live one mile from this M&E and lunch with friends here many times during the year -- most recently, today! I have NEVER been disappointed in the food or the service. Quite the contrary! Food is always tasty and the wait staff have always been terrific! We always time our arrivals a bit before normal lunch or dinner hours (arriving at c. 11:30 or 4:30), and we have never had a problem being seated. Regardless of where I am, I always try to avoid arriving at restaurants during busy hours for OBVIOUS reasons. My only disappointment with Max n Erma's is that they took the chicken salad off the menu. Aaaaaaagh! PUT....THAT.....BACK!!!!