horrible horrible... I am visiting from California... i order my drinks they way i always order them.. i get told she didnt charge you next time you should say an add shot... no... when i say affogatto at any Starbucks they know its a floating shot of expresso on top of the drink... how about teach your staff!! to add more to the situation drinks were made wrong... i told the ordering person how i wanted the damn drink and they screwed it up... now im telling the barista the correct way and apparently she couldn't understand maybe next time ill speak in layman's terms (more simple context)... and to sit there and tell the person out loud what she is doing wrong is also wrong, learn to pull the person to the side and speak to them in a professional manner... and waiting 9 minutes to order and 10 minutes for drinks is also ridiculous... everyone looked clueless in this store... God knows I can't wait to get home to get back to the competent staff at Starbucks in California