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  • This place is a total joke at this point. My husband and I ordered roughly $5k in furniture and it took them 4 attempts at delivery to get it correct. We were assured we would be compensated. We had to take off work an additional 3 days to get the items all delivered as expected. Finally, furniture we ordered in early July is correct as of early September. Two months to get it right. However, the mere $75 as a store gift card is a joke. We were inconvenienced an additional 3 days resulting in 12 hours of our time for the delivery window. I feel like that is a mere slap in the face. The least they could offer is a refund to our credit card for the delivery fees, which may total roughly 1/3 of what I would have made if I had worked those days and Bob's would have had all the items for delivery on the same day. Complete disgust and sorry we ever went here. Yes, other places may cost more, but at least they give you quality, timeliness, genuine concern, and provide a true rectification of complications instead of a mere store gift card. I don't want to go back. I am sorry too that I got the Goof Proof protection. If Bob's could at least refund, not a store credit or gift card, for the delivery and/or goof proof, this would be acceptable. Not to mention I had to finish assembling the desk, which is something that a customer paying $329 for $5k in furniture should not have to do. I won't hold my breath on any positive coming out of this.
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